Frequently Asked Questions

Please carefully read our FAQ before purchasing any of our items. Our aim is to make your shopping experience with us smooth and hassle-free. Your total satisfaction is our goal.

What are the delivery charges for orders from the Online Shop?

Discountshop.us provides a minimal Shipping Fee to all orders for selected countries (Except some countries and APO/FPO). We are working on our logistics for other countries not included on the shipping list. Email us sales@discountshop.us if your country is not listed and we will find all means to ship the items to your country.

Which payment methods are accepted in the Online Shop?

All major credit cards and Paypal are accepted. We process all payments through Paypal Payment Portal. Why Paypal? We have been using Paypal for 10 years now and we find it as the best payment channel for our business and customers. Paypal has “Consumer Protection Policy” which guarantees your order and money.

How long will delivery take?

We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

We process your order immediately once payment has been verified. We have warehouses from China, Singapore, Russia, USA and SEA, orders are taken from first available warehouse and nearest to the buyer.

SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Orders are received by buyers around 2-3 weeks but Transit times may vary, particularly during the holiday season. Expect items to be received 25-35 days, but again usually earlier.

If you have not received your shipment within 45 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer convenience and satisfaction!

How secure is shopping in the Online Shop? Is my data protected?

Our website is hosted by one of the most secured eCommerce servers in the United States. We use SSL together with essential online security software which ensures all our buyers’ confidentiality and no credit cards and payment login data stored after purchase. Our system is built to block any malicious attempts like hacking, malware, trojans, DDos and other activities that may harm our consumers. We diligently update our server files and software to provide the best online shopping our consumers can experience.

What exactly happens after ordering?

We will process your order immediately and verify order details. Once payment is received, your order will be dispatched accordingly and you will receive a tracking number thru your email from us. Will be happy to provide you updates on your order until you receive it. Receiving your order on time and exact is our success.

Do I receive an invoice for my order?

Yes, you will receive a digital invoice through your email which you can print.